At Kaaylo, we want you to have a great shopping experience. If you're not completely satisfied with your purchase, please review our Returns & Refunds Policy below.
Return Window
You may request a return within 5 calendar days of receiving your order.
How to Request a Return
To initiate a return request, please contact our customer support within 5 days of delivery and provide the following details:
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Order ID
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Full Name
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Reason for the return
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Photos of the product (if applicable)
Providing accurate information will help us process your request more quickly.
Refund Eligibility
To be eligible for a return or refund, the product must:
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Be unused and unwashed
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Be in its original condition
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Have all original tags attached
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Be returned in its original packaging
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request. If approved, the refund will be processed to your original payment method within a reasonable processing period.
Non-Returnable & Non-Refundable Items
The following items are not eligible for returns or refunds:
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Products purchased during sales, promotional events, or special offers
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Items marked as Final Sale or Non-Returnable
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Products that have been used, washed, altered, or damaged after delivery
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please report the issue within 48 hours of delivery. Kindly provide your Order ID along with clear photos of the product so our team can review your request and arrange a replacement or refund, where applicable.
Return Approval
All return requests are subject to inspection and approval. Kaaylo reserves the right to reject returns that do not meet the conditions outlined in this policy