Refund policy

We have a 24-48hrs return policy, which means you have 48hrs after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at helpkaaylo@gmail.com. Please note that returns will need to be sent to the following address: 235 Ram Nagar Street 4 Near Laxmi Narayan Temple Krishna Nagar Delhi-110051

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at helpkaaylo@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchange/Return of Products

You can exchange/return the product(s), purchased from us provided the product(s) satisfy below mandatory conditions:

 

• The product has not been worn, cleaned or tampered with by you.
• The brand tags, original packaging material, accompanying accessories are intact and not altered, damaged or discarded by you.
• The product is not altered, unless proven vendor defect.
• Return is being initiated against the order under which it was bought and the product matches our records.
• There is no foul odour, perfume, stains, dents, scratches, tears or damage on the product.
• The product(s) if bought as a set should be exchanged as the complete set.
• Products returned should be in unused, undamaged, unwashed and in a saleable condition.
• We are satisfied that the product has not been rendered defective or unusable.
  

We reserve the right to reject the exchange/return request for a product if it does not satisfy the aforementioned conditions.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Return
We will notify you once we’ve received and inspected your return, and let you know if the Return was approved or not. Once the Refund is accepted you will be issued a site credit note which can be used in next purchase from our website.
If more than 15 business days have passed since we’ve approved your return, please contact us at helpkaaylo@gmail.com